Code of Practice

Code of Practice

We handle every item with care that meets — and often exceeds — professional laundry standards. If your garment contains rare fabrics, sentimental detailing, or custom embellishments, kindly declare them at drop-off so we can apply special care notes.

Should unexpected circumstances (e.g., power disruptions or city-wide delays) affect delivery timelines, our customer care team will notify you promptly and offer alternatives.

Terms & Conditions

• Our operations are digital; we require your phone number ( preferably whatsapp) for pickup alerts, delivery updates, and e-receipts.
• Express service is available on request and attracts an express surcharge.
• Your personal data is protected — we never sell or share identifiable information.
• Our terms are periodically reviewed to reflect new services or regulatory changes.

Checkout & Collection

• Please inspect and count your items at the point of pickup or delivery (while our rider is still available)
• Complaints should be logged within 7 days of collection.
• Items unclaimed beyond 90 days ( 3 months ) may be donated to partner charities to free up storage.

Owner’s Risk

Delicate trims such as beads, sequins, crystals, pearls, diamanté, or metallic accessories may react unpredictably during cleaning. We highlight high-risk embellishments during intake, and such items proceed under an Owner’s Risk waiver — while still receiving the highest possible care.

Claims Policy

Should a garment be confirmed damaged or missing after our internal review, we will make every effort to restore or recover it. When compensation applies, refunds are issued at one-third (1/3) of the documented purchase price. A valid receipt is required for all claims, as it serves as the official proof of value. Please note that items without receipts are not eligible for compensation.

Driver & Pickup Protocol

• Please provide the name and phone number of any authorized representative who may receive your items.
• A digital invoice (SMS, email, or WhatsApp) is required for collection. If unavailable, the account owner must confirm by phone or email.
• Our riders release garments only after verifying the representative’s details and the order reference to ensure secure handover.